Delivery & Returns

FREE DELIVERY - ON ORDERS OVER £60

Available to all UK customers on orders placed over £60. Parcels will be shipped with either Evri or Royal Mail Delivery depending on location, to be delivered within 5 working days on orders placed before 3.00 pm. (Monday - Friday) excluding bank holidays.

CLICK + COLLECT IN-STORE - AT THE COSMETOLOGIST (Hull)

Click + Collect In-store is available to any customer wanting to make their purchase online and simply collect the item direct from The Cosmetologist in Hull. Simply select 'Pick Up' on the delivery method page in the checkout. Customers are required to bring a copy of their receipt or bring their order reference with them along with a form of ID such as a bank card, driving licence or passport. All orders for click and collect will be ready and available the same day, ready for you to collect within 2 hours of placing your order.

STANDARD DELIVERY - (2-5 WORKING DAYS) £3.99

Standard UK delivery (2-5 working days) is available at The Cosmetologist at a cost of £3.99 per order. Orders placed before 3.00 pm Monday to Friday will be processed for shipment the same day. Any orders received after 3.00 pm will be processed for shipment on the next working day. Orders are shipped by either Hermes or Royal Mail signed for. Evri & Royal Mail aim to deliver your order within 2 to 5 working days, but can on occasions take longer. We may also depending on the item/s ordered and the delivery location, use one of our other delivery partners.

ROYAL MAIL NEXT WORKING DAY DELIVERY £5.99

Guaranteed UK next working day delivery (Monday - Friday) is available from our courier providers Evri. With this service items are delivered the next working day on orders placed before 3.00 pm Monday to Friday. Any orders received after 3.00 pm will be processed for shipment on the next working day. Any orders placed on a weekend whereby UK Next Day Delivery has been selected and paid for will be shipped on the Monday for delivery on Tuesday. Once your order is dispatched you will receive a tracking number with multiple delivery options.
Please note we only ship to the UK.
RETURNS POLICY

Sabir & Koc Limited (The Cosmetologist) guarantees your full satisfaction in the goods you have ordered. However, if, for any reason, you are not satisfied with your order you may return any goods purchased within 14 days from the date on which you received them for a full refund or an exchange subject to the terms set out below & our Terms & Conditions.

CONDITIONS OF RETURN

Please be careful when opening your package and do not use scissors or knives. If any items have been used, seals broken, if any of the product labels have been removed we cannot accept any returns.

You will not be able to return any goods unless all the following conditions have been met:

- All goods to be returned must be shipped back to The Cosmetologist returns address (or 3rd Party provider if stated on your returns form) within 14 days from the date the goods were delivered to you.

- The goods must be returned to The Cosmetologist in their original packaging; all product labels, seals & tags must be in tact, unopened and attached as the item was shipped to you; and goods must be returned in their original condition;

- The goods must not have been used, tampered with, modified or damaged in any way;

If the return conditions are met, the customer service team will process your refund or exchange. In cases whereby a refund is required you will be refunded the price you paid for the item/s. Delivery charges are non refundable unless the item you purchased is faulty or an incorrect item was sent to you. You will be responsible for all costs incurred in returning the goods to us and under no circumstances will any of theses costs be refunded by The Cosmetologist.

You are responsible for the goods arriving to our returns address safely. Customers are advised to send returns back to us via recorded delivery or special insured delivery. If the returned goods cannot be accepted by The Cosmetologist for any reason, you will be notified of the reasons for this within 7 days of receipt of the returned goods. If the returned goods cannot be accepted by us you may choose to have the goods re-delivered to you at your own expense. A member of the customer service team will liaise with you if this is the case. If you refuse the return delivery, The Cosmetologist reserves the right to retain the goods returned and all sums paid for your purchase in full.

REFUND TIMESCALES

After The Cosmetologist has received the returned goods and checked that the goods comply with the above requirements, you will receive an email to notify you that the returned goods have been accepted and a refund has been processed.

We aim to process all exchanges or refunds within 2 working days (Mon-Fri) upon receipt of your parcel.
The time taken for a refund to credit your account depends on the credit or debit card company’s policies but this is usually credited back to your account within 3 to 5 working days from the point of refund being issued.

For the avoidance of doubt, refunds can only be made to the person who made the original payment for the goods and to that person’s credit/debit card or their online account.

EXCHANGING AN ITEM

If you wish to exchange an item please do so within 14 days of your order by completing the returns form enclosed with your order and return to us at the returns address below.

You will be responsible for all costs in relation to returning the goods to us. Any costs incurred by The Cosmetologist in shipping a new exchanged item/goods to you is chargeable. These are costs are defined by the Delivery options and terms as set out by The Cosmetologist which can be found on our Delivery page.

We recommend that you send the parcel using a delivery service that insures you for the value of the goods.

RETURNS ADDRESS

Customer Returns
The Cosmetologist
499 Anlaby Road
Hull
England
HU3 6DT

FURTHER INFORMATION

If you require any help or advice with your online shopping experience with The Cosmetologist please give us a call on + 44 (0) 1482 506070 or email info@thecosmetologists.co.uk.