14-Day Return Period

You may return any unused and unopened items within 14 days of receiving your order for a refund or exchange, provided they meet the following conditions:

• Items must be returned in their original condition with all labels and seals intact
• There must be no signs of use, damage or tampering

Electrical Goods – Important

Change of Mind: Electrical items, such as straighteners and hair dryers, cannot be returned once used or unsealed unless they are faulty.

Faulty Electrical Items:
If an electrical item develops a fault, please contact us so we can assess the issue and explain the available refund, repair or replacement options.

• Contact us at info@thecosmetologists.co.uk
• Include your order number
• Provide photos, videos or a description of the fault
• Wait for return authorisation and further instructions

Hair Extensions – Important Return Conditions

For hygiene reasons, hair extensions can only be returned if they are unused, unworn, unwashed, unbrushed, uncut, uncoloured, untinted, untoned, heat-free and still attached to their original card or packaging .

Hair extensions must not be removed from the card, fitted, tried on, handled excessively, altered or exposed to styling products, heat tools, perfume, smoke or other odours.

We strongly recommend checking the colour, length, texture and suitability before opening the packaging or removing the extensions from the card.

We cannot accept hair extensions back once they have been opened, removed from the card, worn, fitted, cut, washed, coloured, toned, brushed, heat-styled or otherwise altered, unless they are faulty.

Colour Matching

Hair-extension colours may appear different depending on lighting, camera quality, screen settings and the device being used. It is the customer’s responsibility to check the shade, length and product type before opening or using the extensions.

If you are unsure about the correct colour match, please contact us before ordering or before opening the product.

Professional Fitting & Aftercare

Some hair extensions are designed for professional application only. We are not responsible for damage caused by incorrect fitting, removal, aftercare, colouring, toning, heat styling or the use of unsuitable products.

Refunds

Refunds are not processed immediately when a return is delivered. We must first receive the parcel and inspect the returned products to confirm that they meet our return eligibility requirements.

Receiving a return does not guarantee that a refund will be approved. Products that have been opened, used, damaged, altered, removed from their packaging or returned without meeting the relevant hygiene and return conditions may be refused.

Once your return has been checked and approved, the refund will be issued to your original payment method. Depending on your bank or payment provider, the funds will normally appear within 3–5 working days after the refund has been processed.

Original delivery charges are non-refundable unless the product was faulty, incorrect or sent to you in error.

Exchanges

Eligible items may be exchanged within the 14-day return period. You are responsible for the cost of returning the original item, and postage for the replacement item may also be charged.